Terms

These terms cover use of LivePass by organisers — the people who run sites and sell tickets. If you bought a ticket, your contract is with the organiser who sold it to you, and their terms are on their site.

StatusDraftVersionto be confirmedEffectiveto be confirmedOperatorlegal entity to be confirmed

Who these terms bind

Organisers: Anyone who creates a LivePass site — venues, promoters, collectives — and the staff they give access to. These terms are your agreement with us.
Buyers: People who buy a ticket on an organiser's site. Your contract for the event itself is with that organiser. These terms cover only the platform underneath.
The organiser agreement: A separate, versioned document covers how you run events on the platform, including who bears the cost of refunds and chargebacks. A site admin accepts it once, from the dashboard, on the organisation's behalf. It is at /organiser-agreement.

Your account

Accurate details: The name, address and bank details on the account have to be real and current, because payouts and tax records depend on them.
Your team is your responsibility: Site admins, event managers, door staff and promoters act on your account. What they do, you did.
Credentials stay yours: Do not share a login. Give someone a role instead — that is what roles are for, and it is the only way the activity log stays worth reading.
One site admin holds the keys: The site admin can add and remove anyone, including other admins. Choose who that is deliberately.

What you may not do

List a fraudulent or unlawful event: You need the right to sell tickets to the event you are listing, and the event has to be lawful.
Break the law: New Zealand law applies to what you sell and how you sell it, including consumer law, liquor licensing and event safety.
Misrepresent the event or the terms: The date, the venue, the age restriction, the refund position and the fee all have to be what the buyer is actually getting.
Send unsolicited email: Campaigns go to lists that came from your own site. Uploading a list from somewhere else is not what this is for, and unsubscribes are enforced by the platform automatically.
Interfere with the service: No probing, scraping, load-testing, circumventing access controls or reaching other users' data. If you find a hole, tell us at help@livepass.nz. We may remove content or terminate access for breaches.
Resell platform access: Your site is for your events. Reselling LivePass itself as your own product is a separate conversation.

Fees

A service fee applies to each paid ticket. It is charged to the buyer at checkout and shown to them before they pay, and it does not come out of the price you set. Nothing is charged on a free ticket and nothing is charged up front. The published figure is to be published; /pricing carries it once it is set.

The platform fee is configurable by us. Any change applies to future sales only — never to sales already made — and organisers are given notice before it takes effect.

Refunds and cancellations

One purchase: The ticket price goes back to the buyer. The service fee does not: it covers the payment processing already spent on that purchase, which the processor does not return. It is shown as non-refundable at checkout before you pay.
A cancelled show: Cancelling closes sales, takes the event off the listing, and refunds every purchase in full — service fee included. Every ticket holder is emailed, the processing cost on those refunds is charged to your site, and it cannot be undone.
A changed show: Move a date, or change the event so materially that it is not what someone bought, and their ticket stays valid. Anyone who cannot make the new arrangements can ask for a full refund, service fee included, within 14 days of being told — unless the event's own terms said it could be moved that way, such as an outdoor show with a rain date.
Your own policy: You set your refund policy and you publish it on your own site. If it is not there, the buyer has nothing to hold you to and neither do we.
Chargebacks: Ask us or the organiser for a refund you are entitled to and it is given without a dispute. Dispute the charge with your bank instead and lose, and you remain liable for the ticket — the organiser may recover the disputed amount and the bank's dispute fee from you.

Getting paid

There are two settlement paths. Money either settles into your own Stripe account and pays out on Stripe's schedule, or it is recorded in the LivePass payout ledger and paid out to your bank. Which one applies to you depends on how your site is configured, and your Earnings tab says which.

We may hold a payout while a dispute, a chargeback or a suspected fraud is open. If we do, we tell you what is being held and why.

Your brand stays yours

Your logo, copy, photography, ticket designs and domain are yours and stay yours. You give us the licence needed to display them on your site and to put them in the emails and tickets your buyers receive — and nothing beyond that.

We do not use your name, marks or event as a LivePass case study, testimonial or showcase entry without asking you first and getting a yes.

Availability

We do not publish an uptime figure and we are not going to assert one here that we have not measured. What the product does commit to is narrower and more useful: the door keeps working when the connection does not. The check-in roster downloads before doors and keeps recording offline, then syncs.

Any service-level commitment: to be confirmed.

Suspension and ending it

You can leave: Close your site whenever you like. What you already owe the people who bought tickets survives it, and so does any open payout or dispute.
We can suspend: For breach of these terms, for illegality, or while a serious dispute is unresolved. We tell you why, and what would resolve it.
Taking your records with you: Your event, buyer and payout records are exportable. Export mechanism and format: to be confirmed.

Liability

LivePass is the ticketing platform, not the organiser, of the events listed on it. To the maximum extent the law permits, our liability for any claim relating to a ticket purchase is limited to the amount paid for that purchase, and we are not liable for indirect or consequential loss.

Nothing in these terms limits rights that cannot be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Where those Acts give you a remedy beyond what is described here, they apply.

Changes

We can change these terms. Material changes are emailed to organisers before they take effect, with notice period: to be confirmed. Continuing to sell after that date is acceptance of the new version.

Law

These terms are governed by the laws of New Zealand. We may update them from time to time; the version published here applies from its publication date, and material changes are notified to account holders.

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